Leveraging on our expertise in communications, we are able to provide sound solutions to various communication needs. Different brands have their strengths in their applications and solutions, thus we will deploy the most suitable brands below to meet all communication requirements.
Solutions like contact centre, voice logger, Unified communications, multiple sites connectivity to add-on peripherals like headsets, we are able to provide. Due to diverse change in customer’s behaviour where they are looking at OPEX model for telephony solutions, we have ready solution like Hosted Telephony Application.
Call Centre
A call centre is commonly used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers. Outbound call centres are usually operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.
UC (Unified Communications)
UC is the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence(FMC), desktop sharing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). Importantly, it improves organisations’ communications.